Shipping policy

Shipping Policy - Pitama Foods Inc.

 

At Pitama Foods Inc., we are committed to providing reliable and efficient delivery of our high-quality food products across Canada. This shipping policy outlines our procedures and what you can expect when placing an order with us.

1. Order Processing Time

  • All orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays) after your order is confirmed.

  • Orders placed after 2:00 PM EST on a Friday, or on weekends/holidays, will begin processing on the next business day.

  • During peak seasons, promotional periods, or unforeseen circumstances (e.g., severe weather), processing times may be extended. We will communicate any significant delays via email.

2. Shipping Methods and Delivery Estimates

We partner with reputable Canadian carriers to ensure your order arrives safely and efficiently. Shipping options and estimated delivery times will be presented at checkout based on your location and the size/weight of your order.

  • Standard Shipping: [Indicate typical delivery timeframe, e.g., 3-7 business days]

  • Expedited Shipping: [Indicate typical delivery timeframe, e.g., 2-4 business days - if offered]

  • Local Delivery/Pickup (if applicable): [Specify terms, e.g., for business customers in the Greater Toronto Area. Mention if this is an option for specific order sizes or recurring deliveries.]

Please note: Delivery estimates are from the time your order is shipped, not from the time the order is placed. Actual delivery times may vary due to carrier delays, weather conditions, or unforeseen circumstances.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by the weight, dimensions, destination, and chosen shipping method of your order.

  • Free Shipping: We may offer free standard shipping on orders exceeding a certain value. Any such promotions will be clearly advertised on our website.

  • Wholesale/Bulk Orders: For wholesale or large-volume orders, specific shipping arrangements and pricing may be discussed directly with your account manager.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active within 24-48 hours. You can use this number to track the progress of your delivery directly on the carrier's website.

5. Shipping Destinations

Pitama Foods Inc. currently ships exclusively within Canada. We do not offer international shipping at this time.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes. Please provide a physical street address for all deliveries.

  • Certain remote or rural areas may have limited shipping options or extended delivery times.

  • For specific product categories (e.g., highly perishable goods), there may be restrictions on shipping methods or destinations to ensure product quality. Any such restrictions will be clearly noted on the product page.

7. Damages & Lost Packages

  • Damages: Pitama Foods Inc. is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please retain all packaging materials and damaged goods before filing a claim. We recommend inspecting your delivery upon arrival.

  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please contact the shipping carrier immediately. We will assist you by providing any necessary information to support your claim, but we are not responsible for packages that are confirmed delivered by the carrier.

8. Incorrect Shipping Addresses & Refused Delivery

  • It is the customer's responsibility to ensure the accuracy of the shipping address provided at checkout. Pitama Foods Inc. is not responsible for orders shipped to incorrectly provided addresses.

  • If an order is returned to us due to an incorrect address or refusal of delivery, the customer may be responsible for re-shipping fees or a restocking fee, and the original shipping charges will not be refunded.

9. Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our dedicated Return and Refund Policy page. Shipping costs for returns are typically the responsibility of the customer unless the item received is defective or incorrect.

10. Contact Us

If you have any questions or concerns regarding your order's shipping, please contact us at:

  • Email: info@pitamafoods.com

  • Phone: +1 (647) 927‑0545 (Mobile)

  • Address: 1850 Ellesmere Rd Unit No.2, Scarborough, ON M1H 2V5, Canada

We are here to help and ensure your experience with Pitama Foods Inc. is seamless!